Refund and Cancellation Policy

Last updated: October 9, 2026

You can ask for a full refund within 14 days of a charge, and you do not have to give a reason. You can cancel at any time. This page says exactly how both work.

1. Who you are paying

flow9 sells its plans through Polar. Polar Software, Inc. is the merchant of record for every purchase: your payment goes to Polar, your receipt comes from Polar, and Polar handles sales tax and VAT where they apply. The service itself is operated by Dagmfre Seid (see the Terms of Service).

Polar's own terms for buyers are at polar.sh/legal/checkout-buyer-terms. Polar may also refund a purchase itself within 60 days of it, to settle a dispute before it reaches your bank.

2. The 14 day refund

Ask within 14 days of a charge and you get that charge back in full. No reason is needed, and we do not ask you to prove anything. This applies to monthly and yearly plans alike.

Yearly plans after the 14 days: if you cancel partway through a year, we refund the whole months you have not used, pro rata. The month you are in is not refunded.

There is nothing to refund on the free plan, because nothing is charged for it.

3. How to ask for a refund

Email support@flow9ai.com from the address you paid with. We answer within three business days and issue the refund through Polar.

The money goes back to the payment method you used. A refund usually reaches you within three to ten business days, depending on your bank.

4. Cancelling a plan

Open the account menu in the Studio and choose Manage billing. That opens Polar's customer portal, where you can cancel, change your card, or download receipts.

A cancelled plan stays active until the end of the period you have already paid for, and you are not charged again. Cancelling does not delete your account, your builds, or the code you have already downloaded.

5. What you keep

The workflows you built are yours, refund or no refund. Code you exported stays on your machine and is not affected. After a refund or a cancellation your account returns to the free plan and its monthly build allowance.

6. When we might say no

Inside the 14 days, we do not say no. Outside that window, and outside the yearly pro rata above, a refund is at our discretion, and we still read and answer every request. We will not refuse one where the law of your country gives you the right to it.

7. Contact

Email: support@flow9ai.com